Sometimes your Facebook or Instagram profile may not show up in your list of profiles when trying to add or refresh in Pallyy. This usually happens when the connection between Pallyy and Facebook has been lost, or you have lost access to the profile in question.

How to fix your Facebook or Instagram not showing up

Open your Pallyy dashboard and go to your Social Sets page
In the top right click the settings button
Click reconnect all FB & IG accounts
You will be redirected to Facebook, click on edit settings
You will see a list of your Facebook pages & Instagram accounts, ensure they're all checked
Check you still have the correct page role
Click through, return to Pallyy and they should be available

If your Instagram or Facebook does not show in step 5, you'll need to check that you still have access to it via Facebook. Try the following steps:
Go to Facebook
Check you still have the correct page role
Check you still have access to the Instagram from settings -> Instagram

Updated on: 30/11/2022