How to connect your Facebook Page

You can only connect Facebook Pages that you have a admin or editor role in. Unfortunately personal profiles are not supported yet.

Go to your Pallyy dashboard and open your Social Sets
For an existing social set click manage and then facebook page, otherwise click add social set then facebook page
You will be sent to Facebook to authorize the connection to Pallyy
Make sure the Facebook page is checked
Make sure all permissions are checked
Accept and follow the prompts (you will be automatically sent back to Pallyy)

If there's no errors, your facebook page is now connected and ready to use in Pallyy

How to delete your Facebook page

Go to your Pallyy dashboard and open your Social Sets
Click manage on the social set the profile is in
Click the trash icon next to the profile

Deleting a profile is permanent and can't be reversed. It will also delete your facebook analytics and inbox threads.

How to refresh your Facebook Page

Occasionally your Facebook page connection may become disconnected for a number of reasons, like changing your Facebook password. When this happens your Facebook posts may stop posting.

Follow these steps to refresh your Facebook Page:

Go to your Pallyy dashboard and open your Social Sets
Next to your social set click manage
Next to your Facebook Page click refresh, you will be redirected to Facebook
On the Facebook page, click edit settings
Ensure your Facebook Page is checked
Ensure all of the permissions are checked
Click through and you will be redirected back to Pallyy

If you get an error, you should check that you are logged into the correct Facebook account that has access to the Facebook Page you're trying to refresh

If there's no errors, your Facebook Page will be refreshed and any warnings should disappear

How to bulk refresh multiple Facebooks Pages

If you have multiple Facebook Pages connected you can refresh them all at the same time.

Go to your Pallyy dashboard and open your Social Sets
Click the settings button in the top right
Click reconnect all FB & IG profiles, you'll be redirected to Facebook
On the next Facebook page, click edit settings
Ensure all of your Facebook Pages are checked
Ensure all of the permissions are checked
Click through and you will be redirected back to Pallyy

If there's no errors, your Facebook Page will be refreshed and any warnings should disappear

Updated on: 30/11/2022